Effective Communication and Managing Conflict
What's it all about?
Gaining an understanding of how people communicate in order to develop more
effective communication styles to match all situations.
Developing a breadth of conflict management skills to manage conflict situations
to a successful conclusion
Who is it for?
All supervisors and managers who wish to learn what makes communication ‘effective’ and how to better manage or prevent conflict situations within the team.
Timings
1 day – no pre work required.
Costs
Based on a group of up to 10 people the cost would be £1200.00 plus VAT. This includes all materials, but excludes expenses and accommodation costs.
Content
- How do we communicate?
- What are the barriers to effective communication?
- How we can overcome the barriers?
- Non Verbal Body Language
- Levels of communication
- Transactional Analysis – a framework for communication
- Identify key ways of being a more effective communicator
- Develop a breadth of communicating skills
- Conflict management - What is conflict and our attitudes and natural responses towards it
- Identifying the ingredients required to resolve conflict
- A 4 step process to effectively managing conflict situations
- Mediating conflict situations between others
What you'll get out of it
• A breadth of communication skills that will enable you to communicate
with greater confidence and assertion.
• Manage conflict to successful conclusions.