Managing Change

What's it all about?

Successful organisations today are the ones that can cope with constant change. As Senior Staff in an organisation you are probably trying to lead and make change happen. A clear understanding of the components of change will help all organisations to stay at the front of what they do. Not only are you leading change, but you are also managing it for yourself and others.

Who is it for?

The workshop is aimed at middle and senior staff with the unenviable job of managing or leading change. In our experience it works best with a management team working together on their change agenda. It is not aimed at the subjects of change so mush as those that are leading it!

Timings

2 days no pre-work required

Costs

Based on a group of up to 10 people the cost would be £2,000 plus VAT. This includes all materials, but excludes expenses and accommodation costs.

Content

• Change – how do people react, how do I react?
• Understanding the journey that is change
• Managing myself in the change process
• Managing others through change
• A roadmap for change
• Stakeholders in change and overcoming resistors
• The development stages of change
• How change impacts upon followers
• The responsibilities of being a leader in periods of change
• The Vision and the envisaged future
• Goal Setting to enable change
• What next?

What you'll get out of it

• The chance to work with your team on your change agenda with the support of a professional and experienced consultant
• A clear framework and roadmap for your organisations change journey
• An opportunity to share where you are with the change journey.

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Coaching for Performance

What's it all about?

Coaching is a practical skill and one that can only truly be mastered by trying it out. Hence the majority of this coaching programme is concerned with practical sessions where participants can experience coaching from the coaches point of view as well as that of the person being coached.

Who is it for?

• Any team leader, supervisor or manager who wishes to raise the performance level of their team.
• Any person who is seen as an 'authority' within their organisation and who wishes to develop talent / abilities within others.
• Anyone tasked with implementing change within their organisation that wishes to be able to help steer individuals through the emotional journey associated with change.

Timings

2 days - no pre work required

Costs

Based on a group of up to 10 people the cost would be £2000.00 plus VAT. This includes all materials, but excludes expenses and accommodation costs.

Content

• What is coaching?
• Attitudes that help / might get in the way?
• Basic framework for coaching - the GROW model
• Key skills - listening & questioning
• Practical sessions based around real coaching needs
• Key skills 2 - summarising / reflecting, building rapport through appropriate use of support and challenge
• Identifying how / when to use it at work

What you'll get out of it

• An introduction to the most powerful technique for developing self motivated and capable team members
• A sound understanding of what coaching within a work environment can / should be used for
• Experience of being coached as well as acting as the coach
• Feedback on your coaching style / approach to help you develop further
• A refresher of critical skills such as listening, questioning and supporting

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Presentation Skills

What's it all about?

Standing up in front of an audience is, for many people, a highly uncomfortable experience. It needn’t be like this. These two days will introduce presenters (novice and experienced alike) to a range of easy to apply ideas that will transform their presentation ability.

Through the use of video feedback presenters can see themselves as their audience see them and are thus able to critique and enhance their own performance.

The ability to deliver an oral presentation that is concise, clear and convincing is a critical one for most professionals. These two days will help every presenter in making a positive impact in front of their audience.

Who is it for?

• Anyone who gives, or is about to give an oral presentation to colleagues, team members, clients or any group of people.
• It is ideal for both first time presenters as well as more experienced ones who wish to brush up on their technique.

Timings

2 days

Costs

Based on a group of up to 10 people the cost would be £2,000 plus VAT. This includes all materials, but excludes expenses and accommodation costs.

Content

• Self analysis; what strengths do I have / what areas do I want to improve?
• Exemplary presenters – what can we learn from them?
• The importance of structure within your presentation
• Use of the ‘Sound Bite’ for impact
• Getting and keeping the audiences attention
• Effective use of notes
• Body language for presenters – we don’t just communicate via the spoken word
• Nerves – Why we get them; Seven techniques for reducing nerves
• Making the most of your voice – 6 ways the maximise the power of your vocal delivery
• Visual aids not visual hindrances
• Question Time and how to handle the ‘difficult’ audience member
• 2 practice sessions which are videoed for your own review
• There is an optional detailed review of participants videos which can be scheduled after the formal part of the programme

What you'll get out of it

• A better understanding of the elements that go to make a successful presentation.
• Techniques that can help you prepare your presentation as well as deliver it.
• Clear ideas on how the structuring of the presentation can add to its impact and its ease of delivery.
• Greater confidence with respect to your delivery and presentation style.
• Feedback from your audience to help you become an even better presenter.

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Effective Communication and Managing Conflict

What's it all about?

Gaining an understanding of how people communicate in order to develop more effective communication styles to match all situations.

Developing a breadth of conflict management skills to manage conflict situations to a successful conclusion

Who is it for?

All supervisors and managers who wish to learn what makes communication ‘effective’ and how to better manage or prevent conflict situations within the team.

Timings
1 day – no pre work required.

Costs

Based on a group of up to 10 people the cost would be £1000.00 plus VAT. This includes all materials, but excludes expenses and accommodation costs.

Content

• How do we communicate?
• What are the barriers to effective communication?
• How we can overcome the barriers?
• Non Verbal Body Language
• Levels of communication
• Transactional Analysis – a framework for communication
• Identify key ways of being a more effective communicator
• Develop a breadth of communicating skills
• Conflict management - What is conflict and our attitudes and natural responses towards it
• Identifying the ingredients required to resolve conflict
• A 4 step process to effectively managing conflict situations
• Mediating conflict situations between others

What you'll get out of it

• A breadth of communication skills that will enable you to communicate with greater confidence and assertion.
• Manage conflict to successful conclusions.

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Presenting Yourself for Successful Networking

What's it all about?

We only get one chance to make a first impression. Do you really know how you come across? For most people, when it comes to presenting yourself, we spend the majority of our time on 'auto-pilot' - we rarely give it a thought.

This day is about becoming far more aware of how impressions are formed and more mindful of the impressions that you are making.

The practical application of this is explored around the area of networks and networking - something that for most people does not come naturally. The benefits of being part of a strong and supportive network are however immense.

Who is it for?

• Anyone who wishes to have greater self awareness or wants to know more clearly how others perceive them.
• People who want to improve working relationships with colleagues, clients, suppliers or co-workers.
• Anyone who wishes to enhance or develop their network or who is keen to find out what the benefits of being part of a network are.

Timings

1 day – no pre work required.

Costs

Based on a group of up to 10 people the cost would be £1000.00 plus VAT. This includes all materials, but excludes expenses and accommodation costs.

Content

• My first impressions - immediate feedback exercise
• First impressions - what are they based upon? What should I be paying attention to?
• The importance of the 'first ten seconds'
• Personal Style Inventory - self awareness tool based on the work of Carl Jung
• What's my style? Its strengths and possible weaknesses
• How will others perceive my style? How do I regard theirs?
• What is 'networking'
• Types of networker
• My Network Map - who is on the radar
• Maintaining the network - strengthening, repair and growth

What you'll get out of it

• A far clearer understanding of how others really see you
• Awareness of personal styles and how they impact behaviour, communication, thinking styles and decision making.
• Specific strategies for working more effectively with people whom you regard as 'difficult' (but in reality are just different to you)
• An appreciation of the size of your current network
• Specific tools to use to enlarge and strengthen your network
• Clearly defined actions that will help you maintain your network strength

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Influencing and Personal Power

What's it all about?

How to go about influencing people within the workplace in a way which will help them to understand and accept your point of view, in a positive win-win style.

Who is it for?

Any team leader or manager who wishes to develop an understanding of how people are influenced and how this can be used positively in the work place.

Timings

1 day – no pre work required.

Costs

Based on a group of up to 10 people the cost would be £1200.00 plus VAT. This includes all materials, but excludes expenses and accommodation costs.

Content

• Introduction to personal power
• Influencing techniques
• Types of influencing styles
• Influencing model
• Influencing practice
• Action plan and next steps

What you'll get out of it

• Understand your own influencing style and the style of others
• Be able to use a breadth of influencing styles
• Understand and practice the elements of a practical influencing model

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Managing, Leading and Empowering Your Team

What's it all about?

Developing a breadth of management and leadership styles, understanding what motivates people and how best to support them. The art of delegation and empowerment.

Who is it for?

All supervisors and managers who want to improve the way they develop, motivate and lead their people

Timings

2 days – no pre work required.

Costs

Based on a group of up to 10 people the cost would be £2000.00 plus VAT. This includes all materials, but excludes expenses and accommodation costs.

Content

• Identifying the expectations of leaders and managers
• Exploring and recognising different management / leadership styles
• Identifying individual style preferences and the need for flexibility
• Develop a broad breadth of management / leadership styles to suite all situations
• Making the link between styles and how people develop
• Delegation vs Empowerment – What are they?
• Identifying barriers to effective delegation and overcoming them
• Creating an environment that encourages empowerment
• The art of Disempowering Leadership
• What is it Motivation?
• Recognising individual motivators
• Identifying how to support the motivation of others
• Developing a Motivation Plan for your team

What you'll get out of it

• How to provide leadership to the team in the most appropriate and effective manner
• How to motivate and empower the team

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